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Panasonic demonstrated an automated airport passenger terminal, powered by facial recognition technology, for the first time in London.
London, United Kingdom - Visitors to Passenger Terminal EXPO at ExCel London, from 26-28 March 2019, were introduced to Panasonic's vision of the 'One ID' solution which enables passengers to check-in, pass through immigration, receive directions to the boarding gate from a robot assistant, check personalised flight details using digital signage, and self-board at the gate, without manual ID verification.
The One ID platform is designed to enhance passenger throughput and customer satisfaction by decreasing waiting times, while drastically improving airport operational efficiency. Demonstrating the company's market-leading security systems, facial recognition technology and artificial intelligence applications, Panasonic provided visitors with hands-on access to the company's unique version of the solution for the first time.
Simulating a passenger's journey through an airport, visitors to the Panasonic stand were first able to use the automated check-in counter, which uses facial recognition and an intuitive user experience designed to speed up processing. They were then able to experience the smooth and speedy operation of the facial recognition gates at border control. As they pass through the airport, the facial recognition capabilities of Panasonic's One ID solution are integrated in to customer service robots and digital signage that directs passengers to their gate and provides personalised flight information.
In addition, automated personal mobility units can be activated via facial recognition and used by passengers requiring assisted transport to their boarding gate. Panasonic's FacePRO security system, named the industry's most accurate in independent testing, can also track the whereabouts of passengers on their way to the boarding gate, enabling airport staff to quickly locate passengers who may be lost or delayed within the terminal.
"Visitors to the expo were able to experience the airport journeys of the future and see just how much time and resource can be saved by using technology solutions already available today," said Shusuke Aoki, Director of the Business & Industry Sector at Panasonic System Communications Company Europe. "Elements of the solution, such as the automated facial recognition gate and security tracking solutions are already in use in major international airports in Asia and Europe, but this was the first time the company's unique automated end-to-end One ID solution were demonstrated to the public. We see this technology not only revolutionising the way we travel but also bringing about efficiency to sectors such as entertainment and hospitality, with similar applications being used within theme parks, concert venues and sporting events."
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